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Nowadays an increasing number of auto accident notifications submitted by insureds arrive with real-time, at-the-scene photographs of vehicle damage. Such immediate information is often useful; but could it be better?

As an adjuster, you know what is needed to process the claim. However, your novice asset in the field armed with a smart-phone camera—and one who is, perhaps, a little emotional and slightly battered—could perhaps use some guidance. Of course, all this is moot if the insured is in need of medical attention; if the accident circumstances are actively dangerous to photo-taking; or if re-establishing traffic flow negates the photo op. Should circumstances prove favorable, then your input to the insured will help the quality and quantity of the photo evidence collected at the crash site.

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