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Editor’s Note: This article has been written by Douglas Dell, senior vice president of eLearning Services for Crawford & Company and frequent contributor to PropertyCasualty360.com.

Learning has been a prescriptive exercise in corporate America for at least the last 100 years. Usually a need was identified, an assessment of skills gap was made, and the selection of a prescribed training regiment was deployed. Larger organizations would pursue top-tier training companies and content providers to act as developers and deliverers of these services.

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