The relationship among carriers, software vendors, and policyholders requires great attention, particularly for the insurers and their software partners, who often become the focal point when a policyholder files a claim.
Aite Group examined the relationship in a survey of North American property & casualty claims executives (North American P&C Vendors: Partners in Claims Excellence) that studied examined every aspect of their claims operations from claims software to claims services, according to Stephen Applebaum, senior analyst, property & casualty insurance, Aite Group.
Survey respondents rated vendors and their products in three areas: Do you use the software; what is your perception of the performance of that software; and what is the perception of the cost of that software.
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