(Editor’s Note: This article has been contributed by Douglas Dell, senior vice president of eLearning Services for Crawford & Company.)

Lately the adjective “virtual” has become popular in the learning community to describe an array of services, many of which have little to do with holograms, ill-defined structures, or instant answers and a lot more to do with leveraging technology to structure learning activities that simply join learners with a network of knowledge. 

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