(Editor's note: Occasionally, we ask an insurance technology leader a single question to elicit a response that will enlighten and inform the Technology channel readership. If you would like to participate, contact the editor at [email protected])

Question: What is the total cost of ownership for true configurability?

Heather Peacock is executive vice president for OneShield, Inc.: True configurability can reduce the total cost of ownership (TCO) by minimizing or eliminating expensive professional services during and after the implementation, and by enabling internal users to gain operational and process efficiencies, as well as product and market agility without involving in-demand IT resources.

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