Pekin Insurance has always considered itself an agent-oriented insurance carrier, but the insurance world has changed and more policyholders want direct access to their policy and claims information.
Allowing their customers access through the web to the full-service carrier's policyholder data created new security challenges for Pekin and its IT team to develop an application that would provide that access, according to Davin Miller, lead technical support analyst for Pekin.
IT took on the task of writing a new application, but the web apps in the past had been written in a legacy application development environment, according to Miller.
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