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Consumers are noticeably happier with their Auto claims experience compared to just a year ago, according to J.D. Power and Associates’ 2012 U.S. Auto Claims Satisfaction Study.

The uptick in satisfaction levels is being driven primarily by an improvement in claimants’ perceptions of the fairness of settlement terms, says the marketing information-services company. Aside from fairness, policyholders cite an insurer’s ability to manage expectations and communicate the progress of a claim as crucial components of the satisfaction equation.

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