The power of today's communication tools is indisputable, but it's important to remember that audio, visual, and text communication have been around for over a century and much of what is being done today—as exciting as it may be—is simply an advancement on what some smart people did a long time ago.
In the December issue of Tech Decisions, Michael Voelker writes an article on collaboration tools that insurers are developing and it is fascinating to read what carriers of all sizes and shapes are doing to work together—both inside an office building and remotely.
Tablets and smartphones are tearing down those office walls—even from the inside—and allowing business partners and customers to communicate face-to-face in an electronic fashion that brings at least some of the personal connection back tour increasingly impersonal world.
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