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A jury in Mahoning County, Ohio has determined that Nationwide Insurance must pay former agent Christine Lucarell $42.8 million in damages related to charges that the insurer breached its contract with Lucarell and fraudulently misrepresented the terms of her employment.

The complaint claims that Nationwide recruited Lucarell and other agents and then reneged on promises to provide resources and training, and set increasingly “unrealistic quotas” for the agents to hit, all as part of a plan to terminate the agents and profit from their books of business.

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