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The consumerization of IT is having a significant impact on every insurer and most certainly on every insurer’s IT department. There is no escaping the effect. Basically, there are two options for the IT department—try to control it, or work to harness its power. But, the best approach is probably a combination of the two.

The “consumerization of IT” means different things to different people. SMA takes a broad view, defining it as “the abundant availability to the general public of a wide variety of easily used information technologies.”

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