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My blog of Sept. 29 about the need for greater simplicity in small-business insurance policies prompted a number of intriguing reader responses, running the gamut from those who were completely sympathetic to others who were totally dismissive.

Small-business consumers queried about their customer experience in a pair of focus groups run on behalf of Deloitte’s Center for Financial Services were nearly unanimous in their dissatisfaction with the way their insurance policies are drafted, complaining they appear to be “written by lawyers for lawyers.” 

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