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Enterprise Content Management (ECM) has evolved over the years as the terminology has changed. Imaging paper documents gave way to document management, which in turn has grown into ECM.

“ECM is a bit of a change for some of these areas. ECM implies an expansion in scope to an enterprise level,” says David Packer, a principal for the technology consulting group X by 2. “ECM also touches the content that carriers are bringing in from non-traditional areas—things like web portals and web systems.”

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