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With more and different information being collected each second by insurance carriers and the methods in which that content is being collected also changing rapidly, many insurance carriers are looking closely at their enterprise content management (ECM) systems and the upgrades that may be needed.

Steve Callahan, practice director at the management consulting firm Robert E. Nolan Co., points to portals, social networking, agency automation, and self-service functions as new ways carriers are employing to collect data as well as the shift away from paper to new forms of electronic data.

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