By Daniel Maddox, owner, Elite Documentation Inc.

Brain drain has become a bigger and bigger problem at insurance agencies in recent years. The baby boomer generation is retiring, and new faces, without the same level of experience, are stepping in to take their place.

The new hires are different. Often they will not stay with a company for as long as their predecessors did. So we are left with a double whammy of retiring, senior employees, along with incoming, new employees who may not stay as long.

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