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It’s a quandary every casualty adjuster faces: How much should I pay on this claim? To land on the right figure, there are two key considerations: liability and damages.

From a purely academic standpoint, in situations where an insured was not liable, the damages should not matter. Likewise, if an insured causes an accident and there are no damages, then liability doesn’t matter. Of course, reality is much different than academia and claims do get settled for any number of business reasons, even if they aren’t owed. 

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