Customer satisfaction for homeowners insurers climbed to its highest level in 12 years, with satisfaction and loyalty highest among customers who bundled their policies with other insurance products, a recent survey says.
The latest J.D. Power and Associates homeowners-insurance survey of more than 12,600 customers indicates a higher rate of overall satisfaction compared to last year. On a 1000 point scale, homeowners insurance companies averaged a score 785 this year—a 16 point improvement over last year and the highest satisfaction level in the 12-year-old study, says J.D. Power.
“The increase in satisfaction with policy offerings is directly related to customer perceptions that insurers are doing a better job in offering the right coverage options at competitive prices when policies are bundled,” says Jeremy Bowler, senior director of the insurance practice at J.D. Power in a statement.
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