In defining an insurance company's culture, Rich Pedersen, senior vice president and CIO of National Life Group, believes it is important to understand what the existing culture is, what are the norms of the people working for the company, and what are the structures those employees work within.
Coming to National Life four years ago, one of Pedersen's mandates was to change the culture around IT within the carrier. There were some sidesteps brought on by forces more powerful than he, but Pedersen is progressing toward that goal.
"You can't just transform any one area alone, whether it is process, culture or systems," he says. "You have to create a unifying message of transformation to get people to understand there is a larger purpose for which you are about to lead them through—including a bunch of painful changes—and then lay out the steps."
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