Respondents to a three-state survey of producers report that regional personal-lines carriers have an edge over national companies when it comes to overall agency-insurer relationship satisfaction.

Insurance Agents & Brokers (IA&B), which represents agents in the states of Delaware, Maryland and Pennsylvania, recently released its satisfaction survey, which polled agency personnel in those states on four key components of the agency-carrier relationship:

  • Products, pricing and underwriting
  • Policy service and claims
  • The agency/company relationship
  • Technology

Tim Wonder, IA&B's senior director of legal and industry affairs, points out that regional carriers have outpaced national carriers on a consistent basis over the years.

In this year's survey, using a scale of 1 to 4 (with 1 being the lowest score) national carriers (defined as a carrier operating in 35 or more states) received an average score of 3.123. Regional I carriers (operating in one to 10 states with less than $100 million in direct written premiums) recorded a score of 3.244. Super-regional insurers (operating in 11 to 34 states) scored 3.209.

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