Editor's Note: The following article is a collectivecontribution of Kevin M. Bingham, Frank Zizzamia, Jim Guszczaand Kirsten Hernan, all of whom work at Deloitte.

Henry Ford is credited with saying, “half of my advertisingbudget is wasted; I just don't know which half.”

Ford might sympathize with insurance claims adjusters, who faceeven more pressing uncertainties. In the workers' compensationdomain, for example, it is well known that 20 percent of the claimsultimately account for 80 percent of the total claims costs. Thisis true of both lost-time and medical-only claims.

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