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There is a conversation being held around telematics at almost every level of the insurance industry these days. One place where the conversation began over two years ago is at Zurich, where Jim Noble, line of business director, motor fleet, for the risk engineering group of Zurich Services Corporation, has seen benefits for both his company and its customers using Zurich Fleet Intelligence.

“It’s definitely beneficial and the benefits have come in many different forms,” he says. “The insurance product will evolve as the technology evolves. We’ve gone from clunky black boxes to smaller, more agile units to pocket size units to smartphones. Who knows what the technology evolution will provide us. The trick for insurers is to be agile and react to quick changes in technology and understand what value we can get from telematics and how we can help our customers achieve that value.”

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