CRDN, the Certified Restoration Drycleaning Network, has launched a third platform for its new mobile application that enables insurance professionals to assign claims, upload claim data and loss site photos, view the progress of open jobs and directly contact their local CRDN service provider.

Previously offered for iPhone and Android, CRDN Mobile now is available to Blackberry users seeking expert textile restoration services that help insureds recover from damage to their homes.

CRDN Mobile was developed in response to what many adjusters, agents and restoration contractors indicated were some of their most important needs, including the ability to track the progress of a claim in real time.

“Our new mobile app is another step toward streamlining communications among CRDN service providers, our clients and their customers,” says Wayne Wudyka, CRDN's CEO. “We believe integrating mobile technology will further enhance our 24/7 availability and response, and, in turn, ease the ability for insurance adjusters, agents and restoration contractors to provide their customers with necessary and prompt attention.”

“The response to the new app has been overwhelming. In just two months, the app has been downloaded nearly 1,000 times, which is a testament to the interest in convenience and accessibility among the insurance and restoration contractor communities,” says Michael Ewles, director of IT for CRDN. “The interface is intuitive and user-friendly. Importantly, it enables our clients to increase productivity and improve customer satisfaction by giving them a way to start the restoration process directly from a loss site.”

“Demonstrating action is a key step in helping a policyholder see that their adjuster, agent or restoration contractor is actively working on their behalf, taking that first step in the recovery process,” says Wudyka. “Garments and other fabric items often are very personal and have a high restoration rate when the process begins quickly. With CRDN's broad geographic coverage and more than 250 textile restoration service centers in North America, our teams can be on a loss site within hours, which reflects very positively on those involved with a claim.”

Industry professionals can download CRDN Mobile at the company website or from the platform-specific websites.

Special Reports /

Mobile App Designed to Streamline Claims Assignments

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