Managers and business owners are constantly being harangued to adopt “best practices” and emulate the Warren Buffets and Steve Jobs of this world. But maybe it's time to reverse this trend and learn from the biggest losers.
According to the recently released 2012 American Customer Satisfaction Index, service industries — especially airlines, utilities and banks–generated the worst consumer satisfaction scores, mainly because of limited competition and the difficulty of interacting with customers.
Before you scroll down, know that there's only one insurance company on the list, and it deals with health insurance. But these public-facing businesses generate some of the same types of complaints.
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