In today's world of instant gratification, waiting 30 days for a policy to be issued is no way for an insurance carrier to do business. CNA Canada knew this and Lynne Von Wistinghausen, vice president of operations and information technology and her team saw to it that something was done.
"The specific challenge was our broker turnaround time to issue policies faster and pull data out of a system in order to have better information and become more efficient," she says. "We needed to free up capacity within our company so we could reallocate our resources to higher-valued work."
Commercial fleet for CNA Canada was processed manually, which was fine when the carrier began that line of business, but the product's success caused more problems.
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