NU Online News Service, June 26, 12:54 p.m. EDT
Overall satisfaction among auto-insurance consumers reached an all-time high in 2012, and new technology is driving a change in customers' priorities when it comes to shopping for coverage, according to J.D. Power and Associates.
J.D. Power has released its 2012 U.S. Auto Insurance Study, which finds that overall satisfaction with insurance companies increased 14 points over last year, rising to 804 on a 1,000-point scale. This is the highest satisfaction level for insurers since the study was launched in 2000, the marketing-information firm headquartered in Westlake Village, Calif., says.
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