Do you trust your employees to be productive and not waste their time—the time you are paying them for, after all—by logging onto their Facebook account or checking their Twitter feed to see what is trending in the world?

Most companies do, but despite being in an era of constant connectivity to friends and co-workers, 31 percent of North American insurersdon't offer that option to their employees.

That was just one piece of valuable information I gleaned from a webinar presentation last week from Strategy Meets Action partnersKaren Furtadoand Mark Breading.

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