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By Jill Dalton, partner-in-charge, New York office, Dempsey Partners LLC

If your client has a catastrophic claim, it’s critical to work with the client to manage the process.  In many respects, managing a large catastrophe claim is like a football game.  It starts with the quarterback—and you want to avoid having the insurance company or the insurer’s adjuster play quarterback. You also don’t want to put public adjusters in that position. 

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