Philadelphia Insurance Companies (PHLY) announces the release of a new look and updated features on its website, PHLY.com. The website offers an enhanced electronic bill payment portal to its 500,000-plus policyholders and a streamlined design highlighting more than 100 insurance products.

“This is another step Philadelphia Insurance is taking to increase our online services and exceed customer service expectations by making it easier to do business with us,” says Alfred Goxhaj, senior vice president and CIO of Philadelphia Insurance. “Both the agents who do business with PHLY and our policyholders will benefit greatly from the improved design and services on our site.”

Visitors to PHLY.com can continue to use current tools to report a claim, obtain a quote, and chat online with a PHLY customer service representative. The new electronic bill payment feature provides convenient access for customers to receive and pay their insurance premiums online; and to ultimately have more control over their billing and payment options.

PHLY policyholders can sign up for electronic billing at PHLY.com through their MyPHLY account. Customers enrolled in this program are able to set up automatic payments through their bank account and will also receive email notifications when their bill is generated, when their payment is scheduled, and confirmation of when their payment is made.

These features complement PHLY's other online tools which include the ability to view insurance policies online, print or make changes to customers' auto ID cards, check on the status of claims, and access risk management tools.

Additionally, the carrier's launch of electronic bill pay supports the company's environmental initiatives.

“We currently send out over 12 million paper bills per year to our policyholders. We estimate that through our electronic bill pay service PHLY will be able to reduce that by 15-20 percent and save approximately 216 trees per year,” says Seth Hall, vice president of customer service.

The new PHLY.com design reflects feedback gathered from agents, employees, usability analytics, and web analytics and is an effort to provide business partners and customers with the best possible service.

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New Look, Resources for Philadelphia Insurance Website

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