NU Online News Service, June 5, 12:56 p.m. EST
Adjusters using computerized-claims systems to evaluate claims payouts can manipulate the systems to substantially lower injury claim payments, according to a report by the Consumer Federation of America.
In the report titled "Low Ball: An Insider's Look at How Insurers Can Manipulate Computerized Systems to Broadly Underpay Injury Claims," CFA Claims Project Director Mark Romano specifically calls out the Colossus claims system, sold by Computer Sciences Corporation (CSC).
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