There are no hidden meanings in the title of the ACORD User Groups Information Exchange (AUGIE). AUGIE is made up of the leaders of the different user groups that provide technology solutions to the insurance agency population.
"They've come together and said they are agents first," said AUGIE facilitator Carolyn "Cal" Durland, who also serves as director of member relations for ACORD. "They take off the hats of the user groups and declare, 'What can we do collectively as agents to lead the industry.' ACORD is like Switzerland—a safe kind of place, not tied to any vendor, and doing things for the good of the industry."
Although AUGIE is led by agents, its success depends on the merging of information from carriers and vendors as well, Durland said.
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