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The head of American International Group’s commercial-insurance division says the bailed-out insurer’s reputation is not an issue—and, in fact, competitors may have erred by not working harder to take AIG’s insurance business when it was on the verge of collapse.

John Q. Doyle, CEO of global-commercial business at Chartis, AIG’s property & casualty unit, says competitors “made a mistake” and “underestimated how important we were to our customers,” following the credit crisis in 2008.

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