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Insight from the nation’s first chief information officer on how to cost-efficiently innovate by turning to cloud computing; an update on a new agency/carrier system-connectivity processes that will eliminate the need for insurer-specific passwords; and ideas on how to utilize various social media sites effectively as part of your marketing strategy; a demonstration of how predictive analytics can help reduce claims fraud; and updates on the ACORD information models, data standards, and business glossary.

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