The Hanover Insurance Group, Inc. recently launched SmallComm SOLUTIONS, a new web-based portal specifically designed for agency partners writing small commercial business. 

SmallComm SOLUTIONS enables agency staff real-time access to:

• Appetite Guide: Simplifies searching industries to find the eligibility of a business class within The Hanover. Coming soon: at state-specific levels.
• BOP Endorsement Summary: Provides side-by-side product comparisons, pricing and coverage information, to assess the right products to offer.
• Industry Resources: Links to insurance industry resources and sites, helping agents access the information they need to transact business.
• The Agency Place: Easy access to customers' policy, billing and claims forms, as well as documents useful to both independent agents and their customers.
• Agency Help Line: Provides access to wide range of resource contacts and valuable information.
• What's New?: Keeps the company's agent partners up to date on new products, training and product webinars and events.
• Quote & Issue: Provides access to the company's point-of-sale system to quote a new policy and  generate customized quote proposals.
• BusinessBuilder: Provides agents access to The Hanover's entire marketing digital tool kit so agents can co-brand marketing material for personalized local marketing efforts.

The Worcester, Mass.-based insurer's small commercial appetite includes more than 500 eligible classes. Hanover is the holding company for a group of insurers includes The Hanover Insurance Co., Citizens Insurance Company of America, Chaucer Holdings PLC, based in London, and their affiliates.

"We know that customer service representatives and account managers are critical to an agency's success and they always are looking to save time so that they can focus more on advising and servicing their customers," said Michael Keane, president, small commercial. "SmallComm SOLUTIONS makes that possible. We are thrilled to know that agencies using our Small Commercial portal already are giving it extremely positive feedback for its ability to help make their jobs easier and provide more value to their customers."