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Plumbers, electricians and other small contractors are being squeezed by changing expectations and a difficult economy. Customers are more demanding and quick to claim negligence when they aren’t satisfied with the results of the work. For plumbers, painters, finish carpenters, heating contractors and other artisan-type contractors, a simple complaint can easily escalate into a financial dispute they can’t afford. 

Read related: “Project Losses a Major Consideration in Contractor Coverage.”

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