NU Online News Service, April 18, 12:00 p.m. EDT
Customer satisfaction with the auto-insurance claims experience is at its lowest level in three quarters, but, at least in part, consumers may have themselves to blame.
According to the J.D. Power and Associates' 2012 U.S Auto Claims Satisfaction Study, overall customer satisfaction declined 13 points to 842 (on a 1,000-point scale) driven by a 19-point drop in first notice of loss—the point at which a customer first tells his or her insurer that there is damage to the vehicle.
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