Agent satisfaction with their carrier partners shows little change from last year, and regional carriers would appear to be doing a better job with agents than the national carriers, according to an agent’s association survey.
The Independent Insurance Agents & Brokers of New York’s Report on Carrier Performance for 2012 says overall agent satisfaction with personal-lines carriers was almost unchanged, with a slight drop of 0.6 points to 74.6 from last year.
On the commercial-lines side, satisfaction increased by 1 point to 75.8.
The survey involved more than 281 respondents from 256 agencies. The survey has a margin of error of plus or minus 6 percent.