NU Online News Service, Jan. 31, 12:00 p.m. EST
Satisfaction with auto claims was virtually unchanged on a quarter-to-quarter basis despite the increase in insurance claims due to weather related damage during the fourth quarter of this year, according to a consumer survey.
The Westlake Village, Calif.-based marketing information services company J.D. Power and Associates, a subsidiary of McGraw-Hill Companies, released its Auto Claims Satisfaction Study—Wave 1 today, saying customer satisfaction with auto insurance claims scored an 855 on a 1,000 point scale. This compares to a score of 854 that the industry scored during the third quarter of 2011 and 848 for the second quarter.
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
- Educational webcasts, resources from industry leaders, and informative newsletters.
- Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.
Already have an account? Sign In
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
