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Those who have been CAT adjusting for many years likely remember the olden days of the paper files, landlines, Polaroids and handwritten estimates. My, how far we’ve come!

To illustrate the advances technology has afforded adjusters, let’s take a look at a typical day-in-the-life of a CAT adjuster from 15 years ago. Deployed to a storm site, driving anywhere from 24 to 48 hours upon arrival, he or she receives a large, heavy stack of paper files. Next the adjuster begins making contacts and setting appointments. If not lucky enough to have a cell phone, then the adjuster will spend hours in the hotel room making calls from a landline. Often the adjuster would need to leave a message; the policyholder would call back and leave a message at the hotel, leading to a maddening round of phone tag.

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