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Editor’s Note: The Claims Coach rejoins the PropertyCasualty360.com family with fresh insights and strategies for claims and risk management professionals. Be sure to check back for his blog posts, as well as Quinley’s thought-provoking monthly column, which resumes with the forthcoming January 2012 issue of Claims Magazine.

Many moons ago, while I was an undergraduate at Wake Forest University, notable sports victories were celebrated by students by “rolling the Quad.”  Dorms would empty as undergrads sprinted toward the tree-lined Quadrangle, armed with rolls of toilet paper. Crowds would then proceed to “TP”–“toilet paper” the branches of the stately magnolia trees. (Sometimes they streaked, but that’s another story entirely.) Athletic victories for the Demon Deacons were rare in those days, so this quaint custom was an irregular event.

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