These days, a tech-savvy agent is a successful one—and staying abreast of advances in technology helps to provide a serious advantage. From employing such tools as apps and online video, to getting the best out of social media to improve the customer’s experience, identifying and employing best practices in digital media is more critical than ever.

Here we present the 10 Top National Underwriter Agency Technology reports of the year, all providing valuable insight and information for meeting the greatest tech challenges facing agents today.

Click “next” to see the list.

#10

Cloud Computing Popularity Growing, But What’s the Risk for Agencies?

 

By Mark E. Ruquet, PropertyCasualty360.com  |  November 10, 2011

Cloud computing is growing in popularity among insurers and producers—and as usage evolves, so too is a thorough understanding of the risks involved.

#9 

App Attack

 

By Melissa Hillebrand, PropertyCasualty360.com  |  May 1, 2011

Smartphone users are growing in number every day. More than 10 billion apps have been downloaded from the Apple Store and 125 apps are downloaded each second from Android Market. Learn how to develop your own app and interact more closely with your clients and prospects.

#8

Building An IT Strategy In Insurance

 

By Frank Neugebauer  |  March 31, 2011

The simple truth is there is no such thing as IT strategy in insurance, just the IT element of the business strategy.

#7 

6 Ways to Use Management Systems for Tracking Benefit Programs

 

By Brent Rineck  |  March 30, 2011

Management systems built specifically for employee benefits brokers contain powerful tools to raise your understanding of your business. Track your time and activities, manage renewals, create stewardship reports, run book of business reports, monitor sales opportunities, record new and lost business and quickly access reports and benchmark studies.

#6

4 Ways to Build Consistent Customer Service

 

By Jeffrey B. Kusch, CPA  |  February 23, 2011

Agencies can build a solid reputation for personal service delivery when observing the golden rule for all customers, all the time.

#5 

Taking Advantage Of Web 2.0

 

By Mark E. Ruquet, PropertyCasualty360.com  |  January 24, 2011

Web 2.0 not only helps agents do business but also changes the way agents, clients and carriers interact with one another in some very profound ways.

#4 

Best of Breed vs. Enterprise Suite: What’s Best for You?

 

By Karen Furtado  |  April 4, 2011

Core projects involve big investments. It’s important to understand what technology approach will best deliver the business capabilities you need to meet your objectives.

#3 

Private “I”

 

By Paul Miskovich, Edward Seidl  |  August 1, 2011

Learn how to insure clients against privacy losses when dealing with hackers, identity thieves and lawsuits.

#2 

Cyberspace: The Next EPLI Exposure

 

By Mark E. Ruquet, PropertyCasualty360.com  |  June 16, 2011

With threats to agents’ personal and customer information, cyberspace is the next employers’ practices liability exposure.

#1 

Overcoming Carrier/Agency Technology Challenges

 

By Robert Regis Hyle, PropertyCasualty360.com  |  August 19, 2011

How can carriers and agents help each other overcome issues that challenge their business? We asked five experts to chime in with their opinions.