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Insurers Lacking in Customer Service: Accenture Survey

While the majority of insurers (91 percent) believe future growth depends on providing a special customer experience, most insurers surveyed by Accenture do not currently see themselves as providing differentiated products and levels of service. Accenture interviewed 119 insurers for a global survey.

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While the majority of insurers (91 percent) believe future growth depends on providing a special customer experience, most insurers surveyed by Accenture do not currently see themselves as providing differentiated products and levels of service. Accenture interviewed 119 insurers for a global survey.

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