KMRD Partners, one of the winners of the 2011 Commercial Agency Awards forExcellence, uses a proprietary agency-management system, KMRDXChange, to help the Warrington, Pa.-based firm stand above thecompetition.
At a recent roundtable in New York, where all three winners ofthe Awards for Excellence shared insights about their success, weasked Robert Dietzel, co-founder of KMRD partners (which had $20million in premium volume in 2010 and has 20 employees, 11 of whomare commercial-line producers) some questions about the value ofXChange to his agency and its clients.
National Underwriter/PropertyCasualty360.com:Robert, tell us about KMRD XChange, your own, in-housesystem, and how having it helps differentiate you from yourcompetition.
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