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While the wrath of Hurricane Irene still lingers—with more claims raising costs to the industry—my woes with a flooded basement and mountains of wet “stuff” are almost a memory.

This is all thanks to my insurance company, Amica, rated high in customer service—and I can see why. As you may recall, I noted that despite the water-pumping efforts of our local fire department, we still ended up with 10 inches of water in the basement. On Sunday afternoon I left a message with Amica and received a call back within a few hours. On Monday Amica called, saying a cleanup crew had been scheduled for Wednesday.

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