Compuware Corp. announces the launch of new Website and mobile performance benchmarks for both healthcare and auto/property insurance providers. The new benchmarks include both home page and last mile measurements. The company also launched a new Mobile Site Performance Index for U.S. auto and property insurers.

The economic downturn accelerated changes in the ways that consumers shop for insurance, introducing new demand for claims immediacy and more transparent pricing wherever the shopper happens to be, using whatever device is available. Because consumers have many choices for auto/property insurance, providers are responding to the increased competition by focusing on delivering better online customer experiences.

In a recent study of 4,014 global consumers' mobile Web and application expectations and experiences conducted, 74 percent of respondents are willing to wait five seconds or less for a single Web page to load on their mobile phone before leaving the site. However today, eight of the top nine auto and property insurance providers have mobile page load times of more than five seconds.

Recommended For You

Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader

Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.