Drivers, Enablers Cited by P&C Carriers for New Claims Systems

A new report from Aite Group examines the state of property & casualty insurance claims and the solutions that are helping transform the industry. Aite Group interviews with 35 stakeholders in the p&c insurance and information technology industries describe emerging opportunities for cost reduction, claims service, customer satisfaction, and industry best practices relating to claims management.

All p&c insurers have the common goal of providing fast, fair, accurate, and customer-focused claims service. It is, however, a complex process, simultaneously involving a number of internal and external parties that can impact the claims process and its progress on multiple fronts.