For the first time, customer satisfaction with price is higher with those who have separate auto and homeowners' insurance policies versus customers with both policies under the same insurer.
J.D. Power and Associates has released its annual auto insurance study, which measures customer satisfaction with auto insurers using factors such as: interaction, price, policy offerings, billing and payment, and claims.
The study, based on 28,000 responses from auto policyholders, reveals that although customers are increasingly bundling auto insurance with additional products (77 percent do, compared to 70 percent in 2010), and are receiving discounts for doing so, the impact on customer satisfaction is not what it used to be.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© Touchpoint Markets, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more inforrmation visit Asset & Logo Licensing.
