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If you pause for a moment to shine light on your commercial contents claims handling process, then you might be surprised at what you find. Even a casual examination will reveal inefficiencies and inaccuracies the industry has been more or less sweeping under the rug for years now. This is remarkable and even a bit alarming when you consider that commercial contents claims have a natural complexity that make them ideal candidates for improvement. Rather than standing still, some innovative carriers are beginning to implement new approaches that dramatically improve accuracy, efficiency, and the customer experience for commercial contents claims.

A Patchwork Approach

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