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How is technology streamlining the claims process at your company and, in your opinion, in the industry as a whole?

John Foster, Farmers Alliance Companies: We are moving from a legacy claims processing system to a Web-based claims processing. One of the big steps forward for us is the integration with our various policy administration systems. This provides us instant coverage verification, where in the past we would locate individual policies, copy policy documents, and provide them to an adjuster so they could proceed with the loss adjustment.

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