How is technology streamlining the claims process at your company and, in your opinion, in the industry as a whole?
Mark Hoffman, claims technology manager for Esurance: Claims technology continues to play a critical role in the success of the claims department at Esurance. Our focus remains on providing our employees with the tools they require in order to provide exceptional customer service while maintaining fair settlements in an efficient and compliant manner. With insurers having “to do more with less,” technology innovations are a key driver in keeping expenses down while maintaining a consistent process of claims handling.
Are certain technologies becoming more crucial than others? Can you quantify gains in terms of percentages or other figures (efficiency, productivity, cost savings, accuracy, etc.)?
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
