How is technology streamlining the claims process at your company and, in your opinion, in the industry as a whole?
Gary Givler, Cincinnati Insurance: At most insurance carriers, Web-based, integrated claims administration systems have shortened claim lifecycles by taking communications, documentation, information requests, reporting and system maintenance tasks away from claims handlers. This has freed up industry claims handlers to be more accurate and productive. At the same time, Web-based estimating applications have added consistency and driven out leakage for many auto and property lines writers.
Insurers are making further gains with software applications that allow close vendor integrations, manage legal expenses and make use of repricing networks.
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