Dental claims in workers' compensation? What dental claims?
This is common response among claims adjusters and nurse case managers when asked how they handle dental claims. However, these claims occur more frequently than one might suspect. There are a number of scenarios that may involve damage to an employee's mouth and jaw, including:
|- Car accidents
- Workplace violence
- Construction and manufacturing accidents
- Slips and falls
In fact, any trauma that impacts body parts from the neck up likely will include a dental injury. If these claims are not managed properly they could have significant impact on claim outcomes by delaying the recovery of the injured worker and adding unnecessary claim costs.
There are seven key challenges that adjusters should be aware of and prepared to address when managing dental claims:
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